Telephone and the Consumer

Statistics show that practically every forum created under the Consumer Protection Act is flooded with cases against the Telecom Department. In majority of the cases subscribers lose, as they or their counsel, have no idea of the Indian Telegraph Rules and administrative orders which appear in the shape of circular letters and the like.

In the above context, this book proves to be a comprehensive treatise on the subject to apprise the readers with all the latest circular letters, etc. and up-to-date case-law as declared by the apex court, various High Courts, the National Commission and the various State Commissions. The author has dealt with the subject in a very lucid manner, covering all significant material, so that the subscriber or his counsel may not have to run here and there in search of relevant information. Members of the Bar, Bench and the citizens will find the book indispensable.

• Kerala Law Times:

Statistics show that practically every forum created under the Consumer Protection Act is flooded with cases against the Telecom Department. In majority of the cases subscribers lose, as they or their counsel, have no idea of the Indian Telegraph Rules and administrative orders which appear in the shape of circular letters and the like.

In the above context, this book proves to be a comprehensive treatise on the subject to apprise the readers with all the latest circular letters, etc., and up-to-date case-law as declared by the apex court, various High Courts, the National Commission and the various State Commissions. The author has dealt with the subject in a very lucid manner, covering all significant material, so that the subscriber or his counsel may not have to run here and there in search of relevant information. Members of the Bar, Bench and the citizens will find the book indispensable.

I.	    Aims and Objects of the Act     1
                   II.	    Consumer and Consumer Disputes     6
                   III.	    Jurisdiction of Forum     13
                   IV.	    Deficiency in Service     25
                   V.	    New Connections     41
                   VI.	    Excess Metering and Inflated Bills: Its Remedies under Law    51
                   VII.	    Disconnection of Telephone     84
                   VIII.	    Shifting and Transfer of Telephones     131
                   IX.	    Arbitration of Disputes     173
                   X.	    Writ Jurisdiction     188
                   XI.	    Practice and Procedure     195
                   XII.	    Interim Orders     210
                   XIII.	    Limitation and Condonation of Delay     216
                   XIV.	    Tariff and Rebate     228
                   XV.	    Appeal, Revision, Review and Restoration     239
                   XVI.	    Telephone Directory     246
                   XVII.    Penalties & Securities     261
                   XVIII.   PCO and STD     272
                   XIX.	    Miscellaneous     298

                   I.	    Consumer Protection Act, 1986     327
                   II.	    Consumer Protection Rules, 1987     355
                   III.	    Indian Telegraph Act, 1885     362
                   IV.	    Extracts from the Indian Telegraph Rules, 1951     378
                   SUBJECT INDEX     412